Heya I’m Mando.
Your CRM + Lifecycle mate.
Turn more leads into customers,
& more customers into lifelong fans.
Whether you’re Ecom, SaaS or Services, I handle what happens after you acquire them, using CRM, lifecycle marketing, & automation.
Sound Familiar?
You spend a lot getting leads & customers.
Too many opportunities get lost afterwards.
YOU PAID FOR THAT LEAD.
“We’re getting leads. I’m just not sure what happens to them.”
You paid to get them there. Patchy follow-up lets good leads go cold.
ONE SALE… THAT’S IT.
“We're getting customers. They hardly ever come back ”
They buy once, disappear, retention is down, and acquisition costs go up.
CRM GREW WITHOUT A PLAN.
“It worked when we set it up. Now it’s a bit of a mess.”
Lists multiply. Tags pile up. Automations overlap. Nobody's quite sure what to trust.
CUSTOMER JOURNEY HAS HOLES.
“We’ve automated bits of it. There are still gaps everywhere.”
Emails go out and automations fire, but gaps between them mean sales, repeat purchases and renewals get missed.
HOW I HELP YOU.
Build a better journey from lead to loyal customer.
I look at what happens after someone becomes a lead or customer, and find ways to get more of them converting, coming back and sticking around.
01. CRM HEALTH + LIFECYCLE AUDIT.
I’ll dig into what you’ve already got and show you where leads, customers and revenue are slipping through.
Customer journey review
CRM, data + automation audit
Prioritised action plan
02. CRM + LIFECYCLE PROJECTS.
Got something that needs fixing or building? I can get in there and actually do the work.
Lead + customer journeys
Automations + segmentation
CRM clean-ups + integrations
03. ONGOING CRM + LIFECYCLE SUPPORT.
For teams that need experienced CRM and lifecycle help without another full-time hire.
Campaigns + automations
Testing + optimisation
Reporting + improvements
Why Mando?
CRM + lifecycle has been my world for 10-plus years.
Five years at ActiveCampaign, then hands-on CRM + lifecycle work across eCommerce, SaaS and service businesses. I've worked with hundreds of businesses, fixing the messy stuff between getting the lead and keeping the customer.
Let’s have a chat.
Got leads and customers already?
Let’s see what’s getting lost afterwards.